Data We Collect
We may collect and process the following types of personal data:
Information You Provide to Us
This includes information you submit through forms on our website, such as:
Name
Email address
Phone number
Application details
Information related to your injury history, movement limitations, training background, or goals (shared voluntarily for coaching purposes)
Information From Your Use of Our Website
We may collect technical data such as:
IP address
Browser type
Device information
Pages visited and time spent on the site
This data is used to improve website performance and user experience.
Coaching & Health-Related Information
As part of providing online physiotherapy-informed coaching, we may collect relevant health, injury, and movement information during online consultations, check-ins, or assessments. This information is used solely to guide your coaching program and is stored securely in our systems.
Note: Proflex Therapy provides online coaching and performance-based rehabilitation support, not in-person medical treatment.
How We Use Your Data
We use your personal data to:
Deliver our online coaching services
Assess your application and suitability for 1-on-1 coaching
Communicate with you regarding your program, updates, or support
Respond to inquiries and messages
Send resources or educational material you request
Manage our email list where you have provided consent
Improve our website and services
Comply with legal and professional obligations
Legal Basis for Processing
We process your personal data under the following legal bases:
Consent – where you have explicitly agreed (e.g. submitting an application or joining our email list)
Contract – where processing is necessary to provide our agreed online coaching services
Legal Obligation – where required to comply with applicable laws
Data Sharing
We do not sell or rent your personal data.
We may share your data with trusted third-party service providers that support our online operations, such as:
Coaching and program delivery platforms
Exercise prescription or video feedback software
Email marketing and communication services
All third parties are required to handle your data securely and in compliance with data protection laws.
Data Security
We have appropriate technical and organizational safeguards in place to protect your personal data from loss, misuse, unauthorized access, or disclosure. Access to personal data is limited to those who require it to deliver services.
Your Data Protection Rights
Under data protection law, you have the right to:
Access your personal data
Request correction of inaccurate data
Request erasure of your data (where applicable)
Restrict processing of your data
Object to processing in certain circumstances
To exercise any of these rights, please contact us at:
info@proflextherapy.co.uk
Use of Cookies
Our website uses cookies to improve functionality, analyze traffic, and enhance user experience. You can manage cookie preferences through your browser settings.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page. Please review it periodically.
Contact Information
If you have any questions about this Privacy Policy or how your data is handled, please contact us at:
Proflex Therapy
Email: info@proflextherapy.co.uk
Phone: +44 7584 900753
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page. Please review it periodically.
Terms & Conditions
By booking an appointment, you are agreeing to our terms and conditions.